Here are the notes from the Angela Ahrendts interview at the 2018 Global Leadership Summit. She was interviewed by John C. Maxwell, which added his own colors to the conversation. She manages 66,000 people in Apple Retail space and a lot of the dialog they had that I didn’t catch was about the way they have a feedback system for Apple store employees to communicate up the ladder.
Here is her profile on LinkedIn
After the notes I have her TEDx talk on human connections.