I think more and more if you call someone by the most respectable title you can think of for them it will be easier to serve them. listen<<This came out of a conversation I had where at the beginning of the conversation I referred to someone as “A big black guy” and by the end of the conversation I referred to him as “The nice African-American man”He deserved to be treated with respect from the beginning, and I’m not sure why I downgraded him as I spoke of him, but I was glad that I saw what I was saying and upgraded him as I continued to speak.>>¬†